1. What is your fee?

Our therapists charge $135 for individual sessions of 45 minutes and $150 for 60 minute sessions. Couples and family counseling are $155 per session. We will work with those who don't have insurance on a sliding scale fee. The amount of the sliding scale fee is determined on a case-by-case basis.

Phone sessions are available at a rate of $75 for a 30 minute phone call or $150 for a 60 minute phone call.


2.
What insurance do you accept?

All of our therapists are eligible to work as in-network Blue Cross Blue Shield PPO and HMO Illinois providers. If this is not one of your insurance providers, ask at your first phone call how we work with your insurance network.

We will submit claims to
all insurance for you. Clients are encouraged to call their insurance companies to clarify their out-of-network benefit for policies with which we are not paneled. Unfortunately, we do not accept Medicare and Medicaid. We will, however, give you the necessary paperwork to submit your own claims.


3.
How long will I come for therapy?

The length of therapy varies from person to person. Our therapists work with each client they see to set specific goals so that therapy results are as measurable as possible. This way, the client will have a sense for him or herself of when it is time to be done.


4. How often should I go?

Initially, it is most helpful to go for a session once each week. After substantial progress has been made, many clients reduce their schedule to bi-weekly. Several of our clients simply call when they feel like they need to come in after they have met their initial goals.


5.
What if I need to speak with my therapist outside of a session?

Our team generally has time to return phone calls regarding scheduling and logistical needs. Treatment questions that can be answered in a timely manner are an appropriate use of phone time. Anything longer than 15 minutes generally requires a scheduled appointment. Of course, we understand that sometimes a client or parent needs more contact and cannot make it in for a session. In these cases, we also offer two tiers of phone sessions—a 30 minute session at $75 or a 60 minute session at $150. Unfortunately, insurance will not pay for phone sessions.


6. What are concierge services?

North Shore Family Wellness offers two tiers of concierge services to supplement needs that insurance does not cover.

Consistent Contact is a service for clients or the parent of an adolescent who believe that they may need more support than a single session provides but are unable to come in for a second session or do not need a full session. Consistent Contact consists of a 30 minute phone call once per week. The fee for this is $300 per month.

Intensive Contact is a service for clients or the parent of an adolescent who believe that they may need more time than a single session provides but are unable to come in for a second session. Intensive Contact consists of a 60 minute phone call, once per week. The fee for this service is $540 per month.


7. What are our hours?

Keith Bayer, LCSW is in the office from Monday through Wednesday from 11-7pm, Thursday from 11-6pm and Saturday from 9am-3pm.

Abigail Mathewson, MS, LMFT is currently in the office on Saturdays from 9am-3pm.

Alyson Minkus, LCSW is currently in the office on Monday from 3pm-8pm.

Amy Eliacin, LCSW is currently in the office on Tuesday from 11am-7pm and Saturday from 9am-3pm.

Norwil (Noy) Frial, Psy. D. is currently in the office on Sunday from 9am-4pm.

Sharon Kater, LCSW is currently in the office on Monday from 11am-8pm.


8. Where are you?

5225 Old Orchard Road
Suite 34
Skokie, IL 60077